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This page contains links to our research, open data tool, press releases and information on transport user rights.

You can also find information on how to complain to a train operating company, or how to contact us if you are not happy with how your compliant was dealt with.

Publications and research  

How to complain:

Passenger rights:

Related content

Latest news

Compensation for delays of 15 minutes – Transport Focus responds

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Latest publication

Improving stations: improving passenger satisfaction

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Latest post

Rail passengers, ‘Delay Repay’ and improved compensation

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