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What are our priorities and how are we doing

This page outlines what we are focusing on in the upcoming year and further afield, and how we have fared over the last year. There is also information on appeal complaints that Transport Focus receives.

This page in our open data tool allows you to see a breakdown of how many appeal complaints Transport Focus has received in the last five years along with resolution time and Passenger Satisfaction Survey scores.

An overview of the performance of the organisation as a whole is reported to the Board every quarter. You can find a record of these reports in the Board minutes on the how we make decisions page.

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