Can I claim consequential loss accrued as a result of a delay (e.g. missed flights, social/business meetings)?
If you suffer loss due to delay, such as a missed air flight, theatre performance or a business meeting, the train company is not liable.
In times of delay you can ask station staff for help as they may be able to arrange alternative transport provided you have left a reasonable amount of time for this. If you choose to arrange your own transport you may well not be able to claim these costs back.
Transport Focus however does sometimes have success in getting passengers some form of compensation in these circumstances. If you have contacted the train operator and are unhappy with the response, then contact us and we will do our best to help.
Refunds and compensation