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Can I get compensation if my reserved seat is not honoured and I am forced to stand?

If you have reserved a seat and have to stand for all or part of the journey, the train company may compensate you. Compensation will depend on the terms of the train company’s Passenger Charter, which you can find on their website. If you have paid a fee for your seat reservation this will be refunded.

To be eligible for this compensation you need to contact the train company you travelled with within 28 days of completing the journey and produce a ticket and reservation valid for the journey.

Modes
  • Train
Topics
  • Seat reservations

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