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How do I contact Transport Focus?

Use our webform to get in touch through email.

Call us on 0300 123 2350. Our advisors will be able to help you find the best way to go about making a complaint and can also put you in touch with the company best placed to handle it.  The call is charged at local rates (calls may be recorded). 

Write to us.  Our address is: (The address is freepost so you don’t need to use a stamp)

Transport Focus
PO Box 5594
Southend on Sea


  • Train
  • Complaints and advice


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