Skip to content

I have been contacted by either IPFAS and IRCAS. Who are they?

The use of an independent appeals body is one of the requirements of the Penalty Fares scheme and two agencies currently offer this service:

  • IPFAS (Independent Penalty Fares Appeals Service) and
  • IRCAS (Independent Revenue Collection and Support). 

If you have been contacted by one of these companies then they will be legally acting on behalf of the train operator who issued you the original penalty fare.

These bodies handle appeals in accordance with guidelines approved by the Department for Transport (DfT). These are designed to ensure consistency across operators and they will typically uphold appeal cases where an operator has failed to meet the required regulations of the scheme (e.g. if warning notices were not properly displayed or where appropriate discretion has not been used).

Transport Focus can provide advice for passengers and may be able to help. Please contact us if you would like any further advice or support. 

Modes
  • Train
Topics
  • Ticket inspection penalties

Comments

Related content

Latest news

Compensation for delays of 15 minutes – Transport Focus responds

Find out more
Latest publication

Improving stations: improving passenger satisfaction

Find out more
Latest post

Rail passengers, ‘Delay Repay’ and improved compensation

Find out more