Skip to content

I want to make a complaint about Transport Focus. How do I do this?

We aim to handle all passenger contacts efficiently and bring all complaints to a satisfactory resolution.  Unfortunately there may be times when we are unable to achieve the outcome you want, even though we have handled your complaint in line with our procedures.

For further information about making a complaint about Transport Focus please see see our Customer Complaints handling procedure.

Modes
  • Train
  • Coach
  • Tram
  • Bus
Topics
  • Transport Focus
  • Complaints and advice

Comments

Comments are closed.

Related content

Latest news

Compensation for delays of 15 minutes – Transport Focus responds

Find out more
Latest publication

Improving stations: improving passenger satisfaction

Find out more
Latest post

Rail passengers, ‘Delay Repay’ and improved compensation

Find out more