Skip to content

If I’m stranded at a station with no money can anyone help?

If you are stranded at a station with no means to pay for a ticket, an arrangement may be made for somebody else to pay for a ticket for you under the so-called ‘SILK’ arrangement.  Payment can only be made in person at a station and only full-price Anytime Single tickets can be purchased. There is an administration fee to use this service.


The ability to make this arrangement requires a staffed ticket office at the  station where the ticket is paid for and at the station where it is to be issued. 


If you are stranded because of circumstances within the control of a rail company, the company should help you. This may involve arranging alternative transport (usually rail replacement buses or taxis), providing overnight accommodation, or getting you to another convenient station from which you can travel.

Modes
  • Train
Topics
  • Fares and ticketing

Comments

Related content

Latest news

Compensation for delays of 15 minutes – Transport Focus responds

Find out more
Latest publication

Improving stations: improving passenger satisfaction

Find out more
Latest post

Rail passengers, ‘Delay Repay’ and improved compensation

Find out more