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What happens if I lose (or find) something on the train?

Rail companies do not offer compensation unless the loss or damage was caused by the neglect or default of a train company or their staff. Full details are contained in the National Rail Conditions of Carriage (Part III) pages 23-24.

If you have lost your property you can contact the rail company who you travelled with, the station operator or alternatively contact National Rail Enquiries (telephone 08457 484950 or who can provide contact details for each train  company.

Although rail companies have no liability for your lost property, they will take reasonable care of any items found and try to reunite you with your missing items, which are usually sent to a central point. There may be a charge for storing your property and returning it to you which depends on the type of item and the length of time it has been held. At most this will be £2 per day or up to £30. Perishable items and any which the rail company believes may cause injury or inconvenience will be disposed of immediately. Unclaimed items can be sold after three months.

If you find an apparently lost item on a station or train you should hand it to a member of staff.

  • Train
  • Lost property


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