What if my complaint is about a journey solely within London?
If you have a complaint about rail services which are operated wholly within the London area, we may forward your complaint to London TravelWatch. They are the official watchdog organisation representing the interests of transport users in and around London. If you have submitted your complaint to us, but it is within the London TravelWatch remit we will forward this to them and let you know.
We cannot deal with complaints about the London Underground. The contact details for their customer service department can be found at:
Complaints and advice