Where can I find the rail passenger satisfaction survey?
We consult over 50,000 passengers a year to produce the National Rail Passenger Survey (NRPS) – a network-wide picture of passengers’ satisfaction with rail travel. Passenger opinions of train services are collected twice a year from a representative sample of journeys. Passengers’ overall satisfaction and satisfaction with 30 specific aspects of service can, therefore, be compared over time.
You can find out more and download National Rail Passenger Survey reports here.