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The specifications for new rail franchises provide an important opportunity to seek improvements that will benefit passengers. Transport Focus therefore places strong emphasis on influencing the franchise replacement programme. Our Passenger Power! agenda has pressed for passenger interests to be placed at the heart of franchises and we are encouraged to see a new emphasis on service quality in recent specifications. We continue to make representations to the Department for Transport (DfT), devolved bodies and bidders about each franchise replacement and direct award.

For details of the franchising programme and an overview of our work click here.

Click here for links to our research and publications about what passengers want from their railway.

Or click on the links below for more detail of our work on individual franchises:

Franchise (current operator name) Page updated
Caledonian Sleeper (Caledonian Sleeper) 29 April 2016
Chiltern (Chiltern Railways) 29 April 2016
Cross Country (CrossCountry) 29 April 2016
Crossrail (Crossrail) 10 May 2016
East Anglia (Abellio Greater Anglia) 31 August 2016
East Coast (Virgin Trains East Coast) 9 May 2016
East Midlands (East Midlands Trains) 27 July 2016
Essex Thameside (c2c) 9 May 2016
First Capital Connect 9 May 2016
Gatwick Express (Southern Railway) 9 May 2016
Great Western (Great Western Railway) 10 May 2016
Northern (Northern) 29 April 2016
ScotRail (ScotRail) 10 May 2016
South Eastern (Southeastern Railway) 9 May 2016
Southern (Southern Railway) 9 May 2016
South Western (South West Trains) 31 August 2016
Thameslink, Southern and Great Northern (Govia Thameslink Railway) 10 May 2016
TransPennine (TransPennine Express) 29 April 2016
Wales and Borders (Arriva Trains Wales) 27 July 2016
West Coast (Virgin Trains) 9 May 2016
West Midlands (London Midland) 31 August 2016

Click here for a map that shows who runs your railway.

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