What is happening now?
Southern, which operated services including Gatwick Express until July 2015, is no longer in operation.
In May 2014 it was announced that the new Thameslink, Southern and Great Northern (TSGN) franchise would be awarded to Govia. The new franchise, which started in September 2014, is called Govia Thameslink Railway (GTR).
Further detail about the new franchise is available on the following link: Thameslink, Southern and Great Northern (TSGN) franchise.
To view our National Rail Passenger Survey reports or to access these and our appeal complaints data through our Data Explorer tool, please click on the links below: