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Great Western

East Anglia

What is happening now?

In March 2015 the Department for Transport (DfT) announced it had negotiated a second short-term franchise (known as a direct award) with the existing operator, Great Western Railway (GWR). This will allow them to continue to run services until March 2019 when a new franchise will start.


A previous competition was underway in 2012 but was cancelled as a review of the franchise process was undertaken. In October 2013 the DfT granted a a direct award to the existing operator First Great Western allowing them to continue operating services until September 2015. In 2014 DfT ran a consultation on the specification for Great Western for the five year period from 2015.

Our role in the franchising process

Transport Focus has maintained a dialogue with the DfT as the Great Western franchise has evolved.

Prior to the announcement of the further direct award to run from September 2015, we were involved in detailed discussions about National Rail Passenger Satisfaction targets to be included in the contract and the passenger outcomes we felt the new agreement should deliver. We had previously responded to the 2014 consultation and made presentations at the stakeholder events organised by the DfT.

The initial two year direct award included a ring-fenced budget to employ a Passenger Manager to work specifically on the Great Western network and for additional research on the franchise. These arrangements continue in the new contract.

Route specific research was carried out to inform our input to the 2012 competition (which was ultimately cancelled). We have subsequently used this information, and more recent NRPS data, as evidence of passenger aspirations and views in our discussions with the DfT and GWR about the direct awards. Our submission to the DfT about the interim direct award detailed what passengers would want from this. We stressed that it should include mechanisms to unlock much-needed investment, deliver real passenger benefits and provide firm foundations on which the next franchise can build. These aspirations remain relevant to the most recent agreement.

To view our National Rail Passenger Survey reports or to access these and our appeal complaints data through our Data Explorer tool, please click on the links below:

NRPS                                                                  Data Explorer

Transport Focus reports and publications

March 2015 Great Western franchise announcement – Passenger Focus response
 July 2014  Great Western franchise consultation – Passenger Focus response
 July 2012  Great Western franchise – passenger research summary
 April 2012  The Great Western franchise consultation response from Passenger Focus
 Feb 2012  Great Western research – DfT presentation
 Feb 2012  Great Western research – all five routes
 Feb 2012  Great Western research – Bristol commuter routes
 Feb 2012  Great Western research – Hereford-Oxford-Reading (regional) route
 Feb 2012  Great Western research – branch lines
Feb 2012 Great Western research – long distance routes
Feb 2012 Great Western research – passenger stated preference
Feb 2012 Great Western research – ports – CDF (inter-regional)
Feb 2012 Great Western franchise – Excel summary report
Feb 2012 Great Western franchise: preliminary findings from passenger research – presentation
Dec 2011 The Great Western franchise 2013 onwards: an initial submisssion from Passenger Focus

Click here for key Department for Transport publications

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