Consumer Rights Act – Transport Focus response
Responding to the Government’s decision to withdraw an exemption from Consumer Rights Act for the rail industry, chief executive of Transport Focus Anthony Smith said:
“Strengthening and broadening passengers’ rights is welcome. Passengers will soon have a right to claim for poor service in areas other than just delay, such as shortened trains or poor information.
“Transport Focus will keep a close watch on how this works in practice – many train companies already go well beyond what they are required to do in individual cases and we would want to see this continue and be enhanced.”
Complaints and advice
Refunds and compensation