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Consumer Rights Act – Transport Focus response

Responding to the Government’s decision to withdraw an exemption from Consumer Rights Act for the rail industry, chief executive of Transport Focus Anthony Smith said:

“Strengthening and broadening passengers’ rights is welcome. Passengers will soon have a right to claim for poor service in areas other than just delay, such as shortened trains or poor information.

“Transport Focus will keep a close watch on how this works in practice – many train companies already go well beyond what they are required to do in individual cases and we would want to see this continue and be enhanced.”

  • Train
  • Complaints and advice
  • Refunds and compensation


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