Cross Country franchise – Transport Focus response
Commenting on the Cross Country franchise award, Transport Focus head of policy Mike Hewitson said:
“Passengers across the Cross Country rail network tell us that their key priorities for improvement are the ability to get a seat on frequent, punctual services that provide better value for money.
“It is essential that the new franchise puts passengers’ interest at the heart so it’s good to see that more trains are to be introduced to manage overcrowded services. Free Wi-Fi being available on trains will also make for a more productive and enjoyable journey.”
Transport Focus’s passenger priorities research for the Cross Country franchise can be found here.