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New Southern ‘hit squad’ – Transport Focus response

Today the Department for Transport announced a new ‘hit squad’ to tackle ongoing performance issues on Southern Rail.

Anthony Smith, chief executive of the independent watchdog Transport Focus, said:

“Passengers will welcome a firmer grip being taken. Continuing poor performance has eroded their trust in the railway. To start rebuilding that trust we want to see an honest, realistic plan that leads to a return of reliable services – and better compensation for the months of misery they have experienced.”

Read more about our work to boost the passenger voice and drive improvements in this area.

For media enquiries, please contact press office on 0300 123 0836.

Modes
  • Train
Topics
  • Disruption
  • Passenger experience

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