News
South Western trains – what passengers want
South Western rail passengers are calling for better value fares and more innovative ticket options. The independent watchdog Transport Focus spoke to pas
Passengers should claim compensation: train companies must make it easier to claim
Responding to the super complaint launched by Which?, David Sidebottom, Transport Focus’s passenger director, said: “This throws a welcome extra spotlight
HGV drivers prioritise improvements to quality of road surfaces
Quality of road surfaces’ is the aspect of England’s motorways and major ‘A’ roads that HGV (heavy goods vehicle) drivers want to see improved most. ‘Bett
Planning engineering works: what works for passengers
‘Talk to me clearly, early and often,’ passengers tell train companies Independent watchdog Transport Focus hopes to help reduce the impact of disruption
Watchdog welcomes new Northern and TransPennine franchises
This morning the Department for Transport published the details of new franchises for Northern and TransPennine rail services. David Sidebottom, passenger
Fares increase – Transport Focus response
Today the Rail Delivery Group has announced that the overall average fare rise is 1.1 per cent. David Sidebottom, passenger director at the independent wa
West Midlands franchise – Transport Focus response
Commenting on the Government's decision to award London Midland a new short-term franchise, Transport Focus's passenger director, David Sidebottom, said:
Rail Reparation Fund – Transport Focus response
The Office of Rail and Road (ORR) has announced a new £4.1m ‘Rail Reparation Fund’ to directly benefit passengers affected by poor performance on Thameslin
Electrification and other improvements: Transport Focus response to the Hendy review
Today Network Rail published the report by Sir Peter Hendy into its planned improvement projects. David Sidebottom, passenger director at the independent
Spending Review: Transport Focus reaction
Following the Autumn Statement and spending review Anthony Smith, chief executive of the independent watchdog Transport Focus, said: “Rail passengers will