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Bus driver training – what works best?

Providing good customer service to passengers is the job of everyone at the bus company, not just drivers. Bus drivers have an important and difficult job

Passenger satisfaction drops again

Poor performance, especially in the south east, has led to another drop in rail passenger satisfaction. Transport Focus, the independent watchdog, surveye

Contacting us: a temporary change

From 1pm on Friday 19 June to 9am on Monday 22 June Transport Focus staff will be unable to access emails. During this period of planned maintenance to ou

HS2 – a passenger view

If you were going to create a train service from scratch, what would passengers want the railway to look and feel like, what type of service would they exp

How does Transport Focus work for you?

We are the independent watchdog for rail, bus, coach and tram passengers and for users of the Strategic Road Network (SRN). Our main aim is to ensure tha

South east under the spotlight

Following months of disruption in the south east area, Transport Focus is part of a taskforce to help tackle it. Rail minister Claire Perry MP has set up