Improving stations: improving passenger satisfaction
Billions of pounds are being spent on Britain’s railways as demand continues to soar. A large chunk of this is being spent on a few flagship improvement projects to some of our larger stations. But is it money well spent?
Improving stations: improving passenger satisfaction looks at the past five years’ National Rail Passenger Survey results to find out how improvements to stations affect passenger satisfaction.
Improving stations improving passenger satisfaction - October 2016 FINALDownload