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Improving stations: improving passenger satisfaction

Billions of pounds are being spent on Britain’s railways as demand continues to soar. A large chunk of this is being spent on a few flagship improvement projects to some of our larger stations. But is it money well spent?

Improving stations: improving passenger satisfaction looks at the past five years’ National Rail Passenger Survey results to find out how improvements to stations affect passenger satisfaction.

  • Improving stations improving passenger satisfaction - October 2016 FINAL

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