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Know your rights – changes for transport users

On Saturday 1 October, the new Consumer Rights Act and National Rail Conditions of Travel will come into force.

We welcome both these developments – our chief executive, Anthony Smith, said:

“The new Act strengthens and broadens passengers’ rights so is a welcome evolution. We hope it encourages train companies to improve communication with passengers when there will be issues with their service, such as rail replacement buses. The promises made to passengers should be clearer. We also welcome the changes to the Conditions of Carriage which mean, among other things, all passengers can get their compensation in cash.”

Here you can download our guide to the Consumer Rights Act 2015, and the National Rail Conditions of Travel.

  • Consumer Rights Act 2015 Transport Focus briefing September 2016
  • National Rail Conditions of Travel briefing Sept 2016
  • Train
  • Coach
  • Tram
  • Bus
  • Road users
  • Road user experience
  • Passenger experience

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