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Ticket Retailing Website Usability

This report sets out the findings of Passenger Focus’s research into how easy it is for passengers to buy train tickets on the internet – a method of purchase that continues to grow strongly, particularly among passengers travelling longer distances. The report follows on from research Passenger Focus undertook in 2010 into the ease of use of ticket vending machines at railway stations.

  • ticket_retailing_website_usability_june_2011.pdf
  • Train
  • Fares and ticketing

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